Furniture123 Direct TVs Laptops Direct Appliances Direct Drones Direct

Frequently Asked Questions

Here at Furniture 123 we know that communication is at the heart of excellent service. Our dedicated customer services are always ready to answer your queries. But to help you out, we have listed and answered the most commonly asked questions by our customers in the hope you’ll find a solution here.

eMessage Us Icon

If your question is not answered in the FAQs then don't worry! Simply send us an eMessage with your query and it will be raced over to the relevant department for us to get back to you as soon as possible.

*We aim to respond within 24 hours but please be aware that during busy periods this timescale may extend to 48 hours.


Contact Details

If your question was not answered above please feel free to contact us, we’re here to help!

Click here to view our contact details. If you’re not sure who to ask for when you get in touch, here’s a list of who can help you with what:

Customer Service:

Contact customer services if you have questions about our products, wish to cancel an order, enquire after a delivery, return an item or contact Sales or After sales.

Track Orders:

Ask for trade orders to place a new trade order or ask about an existing one.


If you have an enquiry for our marketing department then ask to speak to them.


Contact accounts if you have queries concerning supplier accounts payable and other accounting matters.


These people are there for companies interested in supplying furniture 123.


Want to apply for one of our vacancies? Then get in contact with the careers people!