We want you to be delighted and completely satisfied with your purchase. So, please do tell us if there is a problem and we will do our best to rectify it. Once you receive your order you have 10 calendar days to contact us if you decide you wish to return some or all of it.

Should you wish to return an item we will collect it from you at a cost of £40, which will be deducted from your refund. Alternatively, you may organise to return the item yourself.

For extra peace of mind, we recommend that you take up our Pre-paid Returns option, which you will be offered at the checkout. This costs £3.95 for orders up to £200 and £4.95 for orders over £200 and means that should you wish to return all or part of your order then the £40 collection charge will be waived.

Whichever of the above you choose, please note that all items must be returned in their original packaging or similar. Items that are not adequately packaged at time of collection may not be collected and a charge of £40 may be levied to cover the cost of the failed collection.

Refunds will be issued within 30 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged.

Please note, there is a 50% cancellation/returns fee on selected items of leather upholstery unless the order is cancelled within 1 week of placing your order. Such items are clearly marked.

Mattresses, mattress toppers and pillows can only be returned if they are unopened. Mattresses, mattress toppers and pillows that have been opened and slept on cannot be returned. If you wish to test a mattress, mattress topper or pillow please keep it wrapped until you are sure you want to keep it.

If you wish to return all or part of your order, please click here to contact us.