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Sales & Customer Careline
0845 6014068
0845 6014068
Testimonials
Our aim at Furniture123 is to make your shopping experience as easy and satisfying as possible. If you think our service and furniture are worth writing home about then please don't hesitate to get in touch with our customer service department. We'd love to hear from you, it makes our day!
Here's what some of our past customers have had to say about us over the years...
'Excellent service, ordered on Saturday evening and the table was delivered as promised on Tuesday morning. Must admit, was worried as I had come across negative feedback after placing the order, however I am extremely happy with the product and service. Would definately use again, without hesitation.'
PW from Rotherham, 24/01/2012
'My order arrived in 3 days to the Isle of Man as promised I am so pleased with the item and the excellent service. I rate highly.'
AS from the Isle of Man, 22/02/2011
'The headboard is brilliant, thanks for the prompt delivery and good customer service, I will definitely recommend you to people. I was very impressed with the 8.50am delivery so I didnt have to stay in all day.'
JW from West Yorkshire, 16/02/2011
'I would just like to say how pleased I was with the dining set purchased on Thursday. Delivery was, as stated, the next day. The set seems very nice quality and exceptional value. We had trawled several out of town furniture shops to no avail and then reluctantly decided to take a chance and buy, sight unseen, on-line. We paid the additional amount so that we could have free returns, as quite honestly, for the cost of the items, we were not expecting the quality to be very good. How wrong we were! I will not hesitate to recommend you to family and friends.'
JC from Somerset, 31/01/2011
'Received chairs this morning, was very pleased with the quality of them and excellent quick delivery service. Many thanks.'
SB from Rayleigh, 24/01/2011
'Many thanks for your excellent service. My order arrived this afternoon as promised. Very pleased with my purchase, hope to use you again.'
SH from Denbighshire, 26/11/2010
'Hi, just wanted to say thank you for the lovely Constance Coffee Table, the quality is remarkable and the finish superb. I am delighted with my purchase and your excellent next day delivery. I would have no doubts about purchasing from you again. Thank you'
CA from Cumbria, 09/11/2010
'This is just a quick note to say thank you for such a good service. Last week we took delivery of our chairs which was the last thing we ordered with you and I must say I would recommend you any day. I had problems with my bank when I tried to place my first order some months ago but the chap at your end had the patience of a saint. Then having received the first lot we unfortunately had a damaged table as described below but you sorted this out extremely promptly to our delight. I just wanted to say thank you in a more personal way as I am sure you don't always get the credit you all deserve, mostly hearing the negatives. We also love the Severn range we picked :)'
SN from Wareham, 22/06/2010
'We ordered a cherrywood bedroom wardrobe from the Leonie range and we are extremely pleased with it. Delivery was as arranged, all contents were complete, the quality and finish is excellent and construction from flat pack was problem free. The finished piece of furniture is very strong. We would certainly recommend the Leonie range.'
AS from Crowborough, 16/04/2010
'I just wanted to say thank you for your excellent service, the Ara Table just looks perfect and the instructions were easy to follow. Thank you.'
CM from Leeds, 12/02/2010
'The staff at Furniture 123 have all been helpful and informative and I would not hesitate to recommend you to my friends and family.'
LG from Kingston Upon Hull, 26/01/2010
'I just wanted to thank you for a wonderful table, I received it yesterday and I am delighted with it. It is very good quality and I received an excellent service. I shall recommend you and will purchase from you in the future.'
NF from East Lothian, 22/01/2010
'Have just received my order, the service you provided was brilliant and I am very pleased with the table and chairs, I would certainly recommend you.'
GS from Croydon, 20/01/2010
'Thank you for your e-mail yesterday. I have received the chest of drawers this morning delivered by a very nice driver who got to my address on time despite very nasty weather and road conditions in this part of Kent, well done to that driver and thank you very much for my chest of drawer that were delivered in excellent condition, very good service.'
CC from Rochester, 07/01/2010
'Hi, I Would just like to say we have received our nest of tables and they are just right. Thank you so much for being so prompt with the delivery and we would like to take this opportunity of wishing you all a very merry Christmas and a very happy New Year.'
GH from Broxbourne, 18/12/2009
'The chair arrived today! Excellent service by you and a very good product by the manufacturers. I'm another satisfied customer!'
DW from Albrighton, 16/12/2009
'Just a quick note to say how impressed I am with the service from your company. Value for money, delivery promises kept despite appalling weather at the time, and the furniture itself is just what I wanted. Thank you'
SK from Maidstone, 22/11/2009
'Can I just say this is the 3rd time I have used Furniture123 and I am extremely happy with your service. The goods when they arrive are exactly as you describe and your delivery service is second to none. Nice to see this in this day and age, I will recommend you to all family and friends.'
CB from Grimsby, 14/10/2009
'Thanks for the superb customer service!'
DK from Wellingborough, 03/10/2009
'My order has just been delivered. This is the second order that I have placed with you and I am very happy with the service that I have been given. Both items have been good quality.'
CP from Clackmannan, 01/10/2009
'I am writing to say we've been more than happy with the chairs you sent and I would certainly use your firm again. I have passed your name around at work and hopefully you should get more orders in the future. I was delighted with the speedy delivery and it saved hours of trawling around shops.'
HM from Liverpool, 29/09/2009
'Just a quick email to say thank you so much for the great service. It is really nice to receive something without any hassle, and when promised. I wouldn't hesitate in using your company again, or recommending you to my friends.'
DP from Reading, 26/09/2009
'This is just to confirm that the headboard I ordered arrived safely this morning - under 24 hours from the time I placed the order. I am really delighted with it - so please convey my thanks to those concerned, including Nick Simpson in Customer Services.'
EN from Milngavie, 23/09/2009
'The sofa-bed arrived promptly and we are very pleased with it. Many thanks - I will gladly recommend you to family and friends.'
JS from Saundersfoot, 16/09/2009
'I recently bought from you a Chateau Ottoman. It is absolutely marvellous and has exceeded all expectations. I cannot praise your workmanship and delivery enough. I have just now ordered a Haydn headboard, which I am sure will be superb.'
EG from Amlwch, 11/09/2009
'I have today taken delivery of my Silentnight mattress and I wanted to write and thank you for a wonderful service. The promptness with which the item was delivered was excellent and the manner in which the driver and his assistant dealt with my delivery was second to none.Thank you again and I hope I have the pleasure of using your facility again; and I will certainly be recommending your company to friends and family.'
EO from Dunfermline, 01/09/2009
'Hi - I would just like to say what great customer service Furniture123 has. I ordered 2 leather office chairs, which arrived very promptly. Unfortunately, one of the arms had a hole which wouldn't accept the screws, but after a quick phone call, the arms were replaced very quickly,and the chairs look great and are very comfortable. Thank you very much.'
CP from Thetford, 28/08/2009
'Just writing to say I have received the bedroom furniture I ordered today, and am very pleased with the product. It was in excellent condition, and I am very happy with it. Also would like to say how brilliant the two delivery man were, so friendly and professional and well on time which is a must in my book. Thanks again and I would be very happy to shop online with yourselves again.'
PC from Peterborough, 28/08/2009
'Just wanted to say thanks very much for the efficient service from yourselves and the delivery company. You certainly made the whole order and delivery process very easy.'
SG from Edinburgh, 28/08/2009
'Unpacked the furniture - absolutely perfect, no damage at all . We are really pleased with our purchase and will recommend your products.'
SD from Bedlington, 20/08/2009
'Just got my replacement handle today, thank you so much and I'm absolutely delighted with the wardrobe, it's better close up than in the picture. Great follow up service.'
CC from Fort William, 17/08/2009
'I have always been a bit dubious about buying furniture from the internet as I'm one of those people who likes to see what I'm buying so shied away from it, so I just wanted to say that the TV stand that I've just bought is fantastic, I'm really pleased with the quality and it looks great. The service was excellent - it arrived on time and the delivery driver was great too. I had to have it delivered to work and he rang beforehand and even put it in my car for me.'
AP from Eggborough, 06/08/2009
'Hi, I just wanted to comment on your excellent service, the bed frame was delivered on the day specified which is a first in Argyll and also we are delighted with our purchase.'
MM from Argyll, 06/08/2009
'Once again many thanks for your excellent and prompt service. Everything has been spot on - even down to the very nice delivery man. This is the second time I have dealt with Furniture 123 and have been pleasantly surprised both times. Once again - many thanks.'
SD from Walsall, 05/08/2009
'Thank for the delivery of the above order - I've just finished assembling it. The unit's build quality and looks are better than I had imagined!'
MR from Loughborough, 31/07/2009
'Just wanted to say thank you for the beautiful glass coffee table which arrived today, it exceeds my expectations, the carriers are also a credit to you, wouldn't hesitate to buy from you again.'
LW from Dumfries, 09/07/2009
'I recently ordered and received a headboard from yourselves. I would just like to say thank you for the great service that you delivered. I shall be using you again.'
JH from Reading, 11/06/2009
'Thank you very much for the excellent service and market leading prices, and I'd also like to thank your delivery company, who were courteous and kept me informed of delivery. The whole experience was trouble free and I would not hesitate in recommending your company.'
RB from Denny, 02/06/2009
'I took delivery of my new dining set on Saturday and would just like to tell you how pleased I am with it - it's better than I could have imagined, a big thank you! I think that because it was so reasonably priced, my expectations were too. I'll have more faith in future.'
PM from St. Ives, 26/03/2009
'I have just received the order below, and would like to say what excellent service you provide. It couldn't have been quicker and more efficient.'
PB from Worthing, 30/01/2009
'Just a note to thank you for the delivery of the above which arrived early this morning. I would like to congratulate whoever designed the superb assembly instructions. Well done! They are a model of clarity and not the usual badly illustrated mess combined with ambiguous instructions.'
GG, 29/01/2009
'We are e-mailing you to thank you for keeping your promise and delivering our goods the following day. This in a very busy period (Christmas) is so rare these days. We were so impressed by your prompt delivery and service, and so pleased with the product (2 Milano headboards), that we have passed on your good name to family and friends. We have also told the shop where we bought the beds how good you are to deal with. Please be assured that I will use your company again in the future.'
14/01/2009
'Just had to email to say thank you for the wonderful service that we received from you. I was very sceptical about ordering over the internet as it is something very new to me. Wow - the service that you gave was first class from start to finish. I have recommended you to many friends and relatives, who will be purchasing items over the next few months. Once again many thanks.'
JL from Boston, 10/11/2008
'Hi, received my headboard on Monday 12th. Just thought I would say thanks, it was in perfect condition and was exactly what I ordered. It was also about half the price of a similar one I saw in a national bed shop.'
20/06/2008
'Hi, would like to thank you for prompt delivery of my order. The quality and standard of the furniture is absolutely superb and fantastic value for money. I will not hesitate to trade with you again and will recommend you highly.'
16/06/2008
'I bought a Dandie Dining Room Set from you a couple of months ago, but have only put it together this weekend. I just wanted to say how delighted I am with it. All too often people complain but don't say well done.'
06/05/2008
'I just wanted to let you know that we have been really pleased with the entertainment unit that we purchased from yourselves. I would definitely recommend both the product and the service that we have received from Furniture123. Right from placing the order I was kept informed of the status of my furniture, and delivery actually came sooner than expected and went exactly as it should have. It is so refreshing to receive this level of customer service. So thank you and well done you.'
25/03/2008
'I am writing to express my appreciation or your excellent service. I have been highly impressed from beginning to end. Before Christmas my daughter bookmarked your site on the net for me as there was a particular headboard that she wanted! Unfortunately I was too late to get it delivered before Christmas, but the message was already displayed on the screen before I placed my order. This was much appreciated as I was able to make other arrangements for a gift instead of worrying about whether or not the furniture would arrive. After Christmas I placed an order for two items (both in the sale, what luck!) and both in stock. These items were delivered just before the expected date - again a clear indication was given of when this would be. I received a phone call to arrange delivery and the delivery lorry was there on time. The driver was extremely pleasant and bought the furniture in to its place. Following this I purchased a third item and received exactly the same courteous service. Thank you very much.'
20/03/2008
'We are writing to thank you for the efficient service regarding our order. The delivery arrived promptly and was well packaged. The website said some assembly was required so we were pleasantly surprised to find it was merely attaching legs to tables and knobs to doors. We are over the moon with the quality of the goods, you are never sure what to expect when ordering on the internet, but our expectations have been exceeded in this instance. We would not hesitate to recommend you to our friends and family.'
19/03/2008
'Dear team, just to let you know that we are absolutely delighted with the nest of tables which we received on Feb 19th. The furniture has exceeded our expectations and the delivery was first class, the carrier being efficient, helpful and polite. Well done everyone.'
12/03/2008
'I would like to say "thank you" for the excellent service I have just received from your company. I ordered a mattress last Friday evening via your web site and it was delivered this Tuesday morning. I don't see how that can be improved and, considering the price was so competitive, it rates as an extremely good transaction.'
07/03/2008
'A short note to say thank you for your excellent customer service, speed of delivery and the courtesy and professionalism shown by the delivery company itself.'
03/03/2008
'I took delivery of the above unit yesterday and would like to compliment you on the time-slot offered (most companies expect you to stay in for a whole day so your 4-hour slot is brilliant) and also on the friendliness and courtesy of your delivery men. The unit is excellent quality - very sturdy and attractive so just what I wanted and at an excellent price, too. I was delighted that all the diy I was required to do was to attach two door knobs - I was expecting the usual flat-pack.'
27/02/2008
'I have recently purchased a Santana Dining Set from your company. I feel that customers are very quick to complain when something goes wrong, or isn't what they expected. I would like to congratulate you on two points. The delivery timescale and the professionalism of the delivery driver, especially at this busy time of the year, and the actual goods far exceed the quality expected for the price. We have looked at similar items in High street stores for 3 times the amount we paid. Thank you for your services and we will certainly be looking at your site for future furniture purchases.'
27/02/2008
'We have just received our panama dining set and side board and would like to say how happy we are with the quality of the furniture, It was delivered earlier than expected which was great. would definately use your service again and reccomend you to others.'
08/02/2008
'I have just received my new furniture and would like to say thank you. The process has been extremely easy from start to finish. Delivery of the furniture was within the time limit stated when I ordered, (the exception rather the rule these days) and was exactly what I ordered. It arrived in good condition with no knocks, rips or tears in the packaging, no defects on the furniture itself, and all the bits in the flat pack coffee tables. A friend was here when I opened it and she is now so impressed with the quality of the items, and the value for money that she has gone with your address to look for something for herself. I will be recommending you to anyone who is looking for furniture and will look at you first next time I need something else for the house.'
07/02/2008
'I took delivery of the above unit yesterday and would like to compliment you on the time-slot offered (most companies expect you to stay in for a whole day so your 4-hour slot is brilliant) and also on the friendliness and courtesy of your delivery men. The unit is excellent quality - very sturdy and attractive so just what I wanted and at an excellent price, too. I was delighted that all the diy I was required to do was to attach two door knobs - I was expecting the usual flat-pack.'
04/12/2007
'Just to say how pleased we are with our recent purchase of your Buckingham Dining set. It was excellent value for money, well finished and quite easily to assemble; all that plus free delivery - great. In fact we are so impressed, we have just ordered another item. How refreshing to find a British company who fulfills their marketing promises. Many thanks.'
02/11/2007
'Further to the completion of my recent order, I would like to thank your team for the excellent quality of service I have received and the superb quality of goods. Delivery was quick and efficient, the staff were friendly, polite and professional. My initial problem with the good received was dealt with very well and with very little hassle. Your business offers excellent value for money good choice to suit all budgets. The staff I have had dealings with are a credit to the business. I wish you all the best and thank you once again for the excellent service I have received. I look forward to ordering from yourselves again in the near future.'
03/07/2007
'I am emailing to thank you especially Dave for all the help he gave me this week. My sofa bed was not due to be delivered until next week but due to exceptional family circumstances this was too late. After much chasing and sorting out Dave was able to rearrange this with the couriers saving me a lot of time and stress. I know people are quick to respond with complaints but I just wanted to inform you of my thanks with all your help. I most certainly will recommend this company to others. Thanks Dave!'
04/05/2007
'Hi. Just wanted to say that the chair arrived safely this morning and we are very pleased with it. Would definitely shop with you again, and recommend you to others. I would also like to say that the delivery men were very good - I was especially grateful that they took all the packaging away with them!'
01/05/2007
'I just wanted to say thank you for the efficient way you have dealt with our order, not only for the table and chairs, but also for the reclining chair we bought a few weeks' ago. We shall certainly buy products from you again and have spread the word to family and friends - be careful, you now have a reputation to live up to!!'
30/04/2007
'Just a quick email to say that the bed was delivered today and I have assembled it. It was extremely well packaged and survived the shipping completely undamaged. I am also very impressed by the build quality of the bed and attention to detail. Thank you for a first class product and your first class service.'
26/04/2007
'Hello, I just wanted to say how delighted we are with the Reylon Bed. It really is good quality, well worth the wait. We would also like to thank you in your help in delivering it to Orkney. Most people just don't want to know when you say where you live. Thank you so much.'
20/04/2007
'I just wanted to let you know that our wardrobe is now assembled (delivered last Wednesday) and we're really pleased with it - the quality is very good and it looks great. I was also very impressed by your delivery service (the phone call from the driver one hour before delivery is an excellent arrangement and the delivery driver was very helpful). Many thanks for an efficient and excellent service and product all round - and please pass my comments onto your delivery company.'
12/04/2007
'I have just had this order delivered by two young gentlemen who carried it up to our first floor apartment (no lifts). They would have been in their rights to refuse as it was heavy and does say on the box requires 4 men to lift. I am most grateful to them for that. I would also like to say that the chest of drawers is absolutely gorgeous and being able to order on line from a Company that obviously knows what it's doing has been a pleasure.'
23/03/2007
'I received my order yesterday and just wanted to let you know how happy I have been with the whole experience. I ordered my furniture 5 weeks ago and it has been painless - although I was really nervous about ordering on-line. I saved over £1500 on the furniture I actually saw in a shop and it is beautiful. The delivery was fantastic - received a text to say they had booked me in and I confirmed for them to tell me it would arrive early in the morning when I in fact received the order the night before after the driver contacted me to see if I wanted to accept it early. I will definitely use you again and have sent an e-mail to all my colleagues to recomment the website. Just wanted to say a big thanks to you for being so friendly, efficient and easy to use!'
07/03/2007
'I have just taken delivery of an Atlantis Dining set and am very pleased with the excellent quality. It was very simple to assemble, and delivery was sooner than expected. I will certainly recommend the company to friends and colleagues, and would not hesitate to purchase further goods from you.'
26/02/2007
'I just wanted to write to thank you for the prompt delivery of my table and chairs. The driver was very helpful and the call centre informed me of delivery times well in advance. I haven't had a chance to open the box yet, I will do that this evening. I just wanted to thank you for your excellent delivery service.'
19/02/2007
'Just a quick thank you for your efficient service. Goods arrived on time and in good condition. Very happy with goods. The drivers were especially considerate and helpful.'
02/02/2007
'A member of your staff assisted me today and I was so impressed with his service that I asked him could I contact his manager to commend him. Tony went above and beyond the call of duty in helping me resolve an issue with an order I had placed with Furniture 1,2,3. His manner is kind, happy and uplifting - even when I rang up annoyed due to a number of complications with my order, his telephone manner calmed me down & I felt I trusted him to resolve the situation - which he did impeccably well! In addition to his excellent telephone manner, I felt he was happy to patiently talk me through all my options to ensure I was happy with my order. Many sales telephonists try to rush customers so they can get their next call / next commission but I never felt this was the case with Tony. Finally, before I spoke to Tony yesterday I was so frustrated with Furniture 1,2,3 (due to a number of issues which are now resolved) that I had decided I wouldn't do the rest of my furniture shopping there. Tony has changed my attitude so I now intend to be a repeat customer. I don't know whether your company does employee recognition awards but if you do Tony deserves one! '
27/01/2007
'Delivery achieved at ca 3:30pm today by an incredibly helpful, proper young man called Michael - please let his boss know - it is rare these days to meet someone so professional. I had not realised that the units came fully assembled! On a more formal note, our experiences with you and your delivery company have certainly encouraged us to buy from you again. Thanks for all your help and good humour - enjoy the break.'
19/12/2006
'I would like to comment on my first purchase with you. Customer service: Excellent, polite helpful and friendly. Communication: Excellent, called me to support issues I was having with my card and did not make me feel uncomfortable. Delivery: Excellent, all within the time scales mentioned, drivers very polite and friendly. I will purchase from you again. I am delighted with my purchase that I originally see in Debenhams however, your competitive price and all of the above have made this a very pleasant shopping experience.'
14/12/2006
'I would just like to compliment you all - it is not often that a company does as it says but the order and delivery of my bed has been dealt with very efficiently. I would not hesitate to recommend you.'
24/11/2006
'I would like to thank Jo, Theresa & Patrick for their help with my order placed in February. Due to a packaging problem my table arrived damaged - a new one was quickly dispatched as promised and without hassle - this is very much appreciated. Many thanks for making this happen despite the initial hiccough! I am glad to say that we are also very impressed with the quality of our furniture and your levels of high customer service.'
13/10/2006
'I ordered a Belgravia dining set and I just wanted to say that dealing with Furniture123 has been great. I've moved house which has been quite stressful and to be able to order some furniture and not have to worry about it is just how it should be. No ringing up to find out what's happening because you rang me first to arrange delivery, took my phone number and just as I was told the delivery guys called me an hour before they arrived. All smooth and easy and the furniture looks great. Fantastic! Everyone is quick to complain but we all forget to say when something's been good. So once again, thanks again for providing a good, reliable and smooth service. Keep it up.'
13/03/2006
'I just wanted to pass on my thanks for an excellent service and to say how pleased I am with the product (hence the latest order for matching tables). I have already passed on your details to two of my friends who have also just moved and require lots of new furniture.'
07/03/2006
Here's what some of our past customers have had to say about us over the years...
'Excellent service, ordered on Saturday evening and the table was delivered as promised on Tuesday morning. Must admit, was worried as I had come across negative feedback after placing the order, however I am extremely happy with the product and service. Would definately use again, without hesitation.'
PW from Rotherham, 24/01/2012
'My order arrived in 3 days to the Isle of Man as promised I am so pleased with the item and the excellent service. I rate highly.'
AS from the Isle of Man, 22/02/2011
'The headboard is brilliant, thanks for the prompt delivery and good customer service, I will definitely recommend you to people. I was very impressed with the 8.50am delivery so I didnt have to stay in all day.'
JW from West Yorkshire, 16/02/2011
'I would just like to say how pleased I was with the dining set purchased on Thursday. Delivery was, as stated, the next day. The set seems very nice quality and exceptional value. We had trawled several out of town furniture shops to no avail and then reluctantly decided to take a chance and buy, sight unseen, on-line. We paid the additional amount so that we could have free returns, as quite honestly, for the cost of the items, we were not expecting the quality to be very good. How wrong we were! I will not hesitate to recommend you to family and friends.'
JC from Somerset, 31/01/2011
'Received chairs this morning, was very pleased with the quality of them and excellent quick delivery service. Many thanks.'
SB from Rayleigh, 24/01/2011
'Many thanks for your excellent service. My order arrived this afternoon as promised. Very pleased with my purchase, hope to use you again.'
SH from Denbighshire, 26/11/2010
'Hi, just wanted to say thank you for the lovely Constance Coffee Table, the quality is remarkable and the finish superb. I am delighted with my purchase and your excellent next day delivery. I would have no doubts about purchasing from you again. Thank you'
CA from Cumbria, 09/11/2010
'This is just a quick note to say thank you for such a good service. Last week we took delivery of our chairs which was the last thing we ordered with you and I must say I would recommend you any day. I had problems with my bank when I tried to place my first order some months ago but the chap at your end had the patience of a saint. Then having received the first lot we unfortunately had a damaged table as described below but you sorted this out extremely promptly to our delight. I just wanted to say thank you in a more personal way as I am sure you don't always get the credit you all deserve, mostly hearing the negatives. We also love the Severn range we picked :)'
SN from Wareham, 22/06/2010
'We ordered a cherrywood bedroom wardrobe from the Leonie range and we are extremely pleased with it. Delivery was as arranged, all contents were complete, the quality and finish is excellent and construction from flat pack was problem free. The finished piece of furniture is very strong. We would certainly recommend the Leonie range.'
AS from Crowborough, 16/04/2010
'I just wanted to say thank you for your excellent service, the Ara Table just looks perfect and the instructions were easy to follow. Thank you.'
CM from Leeds, 12/02/2010
'The staff at Furniture 123 have all been helpful and informative and I would not hesitate to recommend you to my friends and family.'
LG from Kingston Upon Hull, 26/01/2010
'I just wanted to thank you for a wonderful table, I received it yesterday and I am delighted with it. It is very good quality and I received an excellent service. I shall recommend you and will purchase from you in the future.'
NF from East Lothian, 22/01/2010
'Have just received my order, the service you provided was brilliant and I am very pleased with the table and chairs, I would certainly recommend you.'
GS from Croydon, 20/01/2010
'Thank you for your e-mail yesterday. I have received the chest of drawers this morning delivered by a very nice driver who got to my address on time despite very nasty weather and road conditions in this part of Kent, well done to that driver and thank you very much for my chest of drawer that were delivered in excellent condition, very good service.'
CC from Rochester, 07/01/2010
'Hi, I Would just like to say we have received our nest of tables and they are just right. Thank you so much for being so prompt with the delivery and we would like to take this opportunity of wishing you all a very merry Christmas and a very happy New Year.'
GH from Broxbourne, 18/12/2009
'The chair arrived today! Excellent service by you and a very good product by the manufacturers. I'm another satisfied customer!'
DW from Albrighton, 16/12/2009
'Just a quick note to say how impressed I am with the service from your company. Value for money, delivery promises kept despite appalling weather at the time, and the furniture itself is just what I wanted. Thank you'
SK from Maidstone, 22/11/2009
'Can I just say this is the 3rd time I have used Furniture123 and I am extremely happy with your service. The goods when they arrive are exactly as you describe and your delivery service is second to none. Nice to see this in this day and age, I will recommend you to all family and friends.'
CB from Grimsby, 14/10/2009
'Thanks for the superb customer service!'
DK from Wellingborough, 03/10/2009
'My order has just been delivered. This is the second order that I have placed with you and I am very happy with the service that I have been given. Both items have been good quality.'
CP from Clackmannan, 01/10/2009
'I am writing to say we've been more than happy with the chairs you sent and I would certainly use your firm again. I have passed your name around at work and hopefully you should get more orders in the future. I was delighted with the speedy delivery and it saved hours of trawling around shops.'
HM from Liverpool, 29/09/2009
'Just a quick email to say thank you so much for the great service. It is really nice to receive something without any hassle, and when promised. I wouldn't hesitate in using your company again, or recommending you to my friends.'
DP from Reading, 26/09/2009
'This is just to confirm that the headboard I ordered arrived safely this morning - under 24 hours from the time I placed the order. I am really delighted with it - so please convey my thanks to those concerned, including Nick Simpson in Customer Services.'
EN from Milngavie, 23/09/2009
'The sofa-bed arrived promptly and we are very pleased with it. Many thanks - I will gladly recommend you to family and friends.'
JS from Saundersfoot, 16/09/2009
'I recently bought from you a Chateau Ottoman. It is absolutely marvellous and has exceeded all expectations. I cannot praise your workmanship and delivery enough. I have just now ordered a Haydn headboard, which I am sure will be superb.'
EG from Amlwch, 11/09/2009
'I have today taken delivery of my Silentnight mattress and I wanted to write and thank you for a wonderful service. The promptness with which the item was delivered was excellent and the manner in which the driver and his assistant dealt with my delivery was second to none.Thank you again and I hope I have the pleasure of using your facility again; and I will certainly be recommending your company to friends and family.'
EO from Dunfermline, 01/09/2009
'Hi - I would just like to say what great customer service Furniture123 has. I ordered 2 leather office chairs, which arrived very promptly. Unfortunately, one of the arms had a hole which wouldn't accept the screws, but after a quick phone call, the arms were replaced very quickly,and the chairs look great and are very comfortable. Thank you very much.'
CP from Thetford, 28/08/2009
'Just writing to say I have received the bedroom furniture I ordered today, and am very pleased with the product. It was in excellent condition, and I am very happy with it. Also would like to say how brilliant the two delivery man were, so friendly and professional and well on time which is a must in my book. Thanks again and I would be very happy to shop online with yourselves again.'
PC from Peterborough, 28/08/2009
'Just wanted to say thanks very much for the efficient service from yourselves and the delivery company. You certainly made the whole order and delivery process very easy.'
SG from Edinburgh, 28/08/2009
'Unpacked the furniture - absolutely perfect, no damage at all . We are really pleased with our purchase and will recommend your products.'
SD from Bedlington, 20/08/2009
'Just got my replacement handle today, thank you so much and I'm absolutely delighted with the wardrobe, it's better close up than in the picture. Great follow up service.'
CC from Fort William, 17/08/2009
'I have always been a bit dubious about buying furniture from the internet as I'm one of those people who likes to see what I'm buying so shied away from it, so I just wanted to say that the TV stand that I've just bought is fantastic, I'm really pleased with the quality and it looks great. The service was excellent - it arrived on time and the delivery driver was great too. I had to have it delivered to work and he rang beforehand and even put it in my car for me.'
AP from Eggborough, 06/08/2009
'Hi, I just wanted to comment on your excellent service, the bed frame was delivered on the day specified which is a first in Argyll and also we are delighted with our purchase.'
MM from Argyll, 06/08/2009
'Once again many thanks for your excellent and prompt service. Everything has been spot on - even down to the very nice delivery man. This is the second time I have dealt with Furniture 123 and have been pleasantly surprised both times. Once again - many thanks.'
SD from Walsall, 05/08/2009
'Thank for the delivery of the above order - I've just finished assembling it. The unit's build quality and looks are better than I had imagined!'
MR from Loughborough, 31/07/2009
'Just wanted to say thank you for the beautiful glass coffee table which arrived today, it exceeds my expectations, the carriers are also a credit to you, wouldn't hesitate to buy from you again.'
LW from Dumfries, 09/07/2009
'I recently ordered and received a headboard from yourselves. I would just like to say thank you for the great service that you delivered. I shall be using you again.'
JH from Reading, 11/06/2009
'Thank you very much for the excellent service and market leading prices, and I'd also like to thank your delivery company, who were courteous and kept me informed of delivery. The whole experience was trouble free and I would not hesitate in recommending your company.'
RB from Denny, 02/06/2009
'I took delivery of my new dining set on Saturday and would just like to tell you how pleased I am with it - it's better than I could have imagined, a big thank you! I think that because it was so reasonably priced, my expectations were too. I'll have more faith in future.'
PM from St. Ives, 26/03/2009
'I have just received the order below, and would like to say what excellent service you provide. It couldn't have been quicker and more efficient.'
PB from Worthing, 30/01/2009
'Just a note to thank you for the delivery of the above which arrived early this morning. I would like to congratulate whoever designed the superb assembly instructions. Well done! They are a model of clarity and not the usual badly illustrated mess combined with ambiguous instructions.'
GG, 29/01/2009
'We are e-mailing you to thank you for keeping your promise and delivering our goods the following day. This in a very busy period (Christmas) is so rare these days. We were so impressed by your prompt delivery and service, and so pleased with the product (2 Milano headboards), that we have passed on your good name to family and friends. We have also told the shop where we bought the beds how good you are to deal with. Please be assured that I will use your company again in the future.'
14/01/2009
'Just had to email to say thank you for the wonderful service that we received from you. I was very sceptical about ordering over the internet as it is something very new to me. Wow - the service that you gave was first class from start to finish. I have recommended you to many friends and relatives, who will be purchasing items over the next few months. Once again many thanks.'
JL from Boston, 10/11/2008
'Hi, received my headboard on Monday 12th. Just thought I would say thanks, it was in perfect condition and was exactly what I ordered. It was also about half the price of a similar one I saw in a national bed shop.'
20/06/2008
'Hi, would like to thank you for prompt delivery of my order. The quality and standard of the furniture is absolutely superb and fantastic value for money. I will not hesitate to trade with you again and will recommend you highly.'
16/06/2008
'I bought a Dandie Dining Room Set from you a couple of months ago, but have only put it together this weekend. I just wanted to say how delighted I am with it. All too often people complain but don't say well done.'
06/05/2008
'I just wanted to let you know that we have been really pleased with the entertainment unit that we purchased from yourselves. I would definitely recommend both the product and the service that we have received from Furniture123. Right from placing the order I was kept informed of the status of my furniture, and delivery actually came sooner than expected and went exactly as it should have. It is so refreshing to receive this level of customer service. So thank you and well done you.'
25/03/2008
'I am writing to express my appreciation or your excellent service. I have been highly impressed from beginning to end. Before Christmas my daughter bookmarked your site on the net for me as there was a particular headboard that she wanted! Unfortunately I was too late to get it delivered before Christmas, but the message was already displayed on the screen before I placed my order. This was much appreciated as I was able to make other arrangements for a gift instead of worrying about whether or not the furniture would arrive. After Christmas I placed an order for two items (both in the sale, what luck!) and both in stock. These items were delivered just before the expected date - again a clear indication was given of when this would be. I received a phone call to arrange delivery and the delivery lorry was there on time. The driver was extremely pleasant and bought the furniture in to its place. Following this I purchased a third item and received exactly the same courteous service. Thank you very much.'
20/03/2008
'We are writing to thank you for the efficient service regarding our order. The delivery arrived promptly and was well packaged. The website said some assembly was required so we were pleasantly surprised to find it was merely attaching legs to tables and knobs to doors. We are over the moon with the quality of the goods, you are never sure what to expect when ordering on the internet, but our expectations have been exceeded in this instance. We would not hesitate to recommend you to our friends and family.'
19/03/2008
'Dear team, just to let you know that we are absolutely delighted with the nest of tables which we received on Feb 19th. The furniture has exceeded our expectations and the delivery was first class, the carrier being efficient, helpful and polite. Well done everyone.'
12/03/2008
'I would like to say "thank you" for the excellent service I have just received from your company. I ordered a mattress last Friday evening via your web site and it was delivered this Tuesday morning. I don't see how that can be improved and, considering the price was so competitive, it rates as an extremely good transaction.'
07/03/2008
'A short note to say thank you for your excellent customer service, speed of delivery and the courtesy and professionalism shown by the delivery company itself.'
03/03/2008
'I took delivery of the above unit yesterday and would like to compliment you on the time-slot offered (most companies expect you to stay in for a whole day so your 4-hour slot is brilliant) and also on the friendliness and courtesy of your delivery men. The unit is excellent quality - very sturdy and attractive so just what I wanted and at an excellent price, too. I was delighted that all the diy I was required to do was to attach two door knobs - I was expecting the usual flat-pack.'
27/02/2008
'I have recently purchased a Santana Dining Set from your company. I feel that customers are very quick to complain when something goes wrong, or isn't what they expected. I would like to congratulate you on two points. The delivery timescale and the professionalism of the delivery driver, especially at this busy time of the year, and the actual goods far exceed the quality expected for the price. We have looked at similar items in High street stores for 3 times the amount we paid. Thank you for your services and we will certainly be looking at your site for future furniture purchases.'
27/02/2008
'We have just received our panama dining set and side board and would like to say how happy we are with the quality of the furniture, It was delivered earlier than expected which was great. would definately use your service again and reccomend you to others.'
08/02/2008
'I have just received my new furniture and would like to say thank you. The process has been extremely easy from start to finish. Delivery of the furniture was within the time limit stated when I ordered, (the exception rather the rule these days) and was exactly what I ordered. It arrived in good condition with no knocks, rips or tears in the packaging, no defects on the furniture itself, and all the bits in the flat pack coffee tables. A friend was here when I opened it and she is now so impressed with the quality of the items, and the value for money that she has gone with your address to look for something for herself. I will be recommending you to anyone who is looking for furniture and will look at you first next time I need something else for the house.'
07/02/2008
'I took delivery of the above unit yesterday and would like to compliment you on the time-slot offered (most companies expect you to stay in for a whole day so your 4-hour slot is brilliant) and also on the friendliness and courtesy of your delivery men. The unit is excellent quality - very sturdy and attractive so just what I wanted and at an excellent price, too. I was delighted that all the diy I was required to do was to attach two door knobs - I was expecting the usual flat-pack.'
04/12/2007
'Just to say how pleased we are with our recent purchase of your Buckingham Dining set. It was excellent value for money, well finished and quite easily to assemble; all that plus free delivery - great. In fact we are so impressed, we have just ordered another item. How refreshing to find a British company who fulfills their marketing promises. Many thanks.'
02/11/2007
'Further to the completion of my recent order, I would like to thank your team for the excellent quality of service I have received and the superb quality of goods. Delivery was quick and efficient, the staff were friendly, polite and professional. My initial problem with the good received was dealt with very well and with very little hassle. Your business offers excellent value for money good choice to suit all budgets. The staff I have had dealings with are a credit to the business. I wish you all the best and thank you once again for the excellent service I have received. I look forward to ordering from yourselves again in the near future.'
03/07/2007
'I am emailing to thank you especially Dave for all the help he gave me this week. My sofa bed was not due to be delivered until next week but due to exceptional family circumstances this was too late. After much chasing and sorting out Dave was able to rearrange this with the couriers saving me a lot of time and stress. I know people are quick to respond with complaints but I just wanted to inform you of my thanks with all your help. I most certainly will recommend this company to others. Thanks Dave!'
04/05/2007
'Hi. Just wanted to say that the chair arrived safely this morning and we are very pleased with it. Would definitely shop with you again, and recommend you to others. I would also like to say that the delivery men were very good - I was especially grateful that they took all the packaging away with them!'
01/05/2007
'I just wanted to say thank you for the efficient way you have dealt with our order, not only for the table and chairs, but also for the reclining chair we bought a few weeks' ago. We shall certainly buy products from you again and have spread the word to family and friends - be careful, you now have a reputation to live up to!!'
30/04/2007
'Just a quick email to say that the bed was delivered today and I have assembled it. It was extremely well packaged and survived the shipping completely undamaged. I am also very impressed by the build quality of the bed and attention to detail. Thank you for a first class product and your first class service.'
26/04/2007
'Hello, I just wanted to say how delighted we are with the Reylon Bed. It really is good quality, well worth the wait. We would also like to thank you in your help in delivering it to Orkney. Most people just don't want to know when you say where you live. Thank you so much.'
20/04/2007
'I just wanted to let you know that our wardrobe is now assembled (delivered last Wednesday) and we're really pleased with it - the quality is very good and it looks great. I was also very impressed by your delivery service (the phone call from the driver one hour before delivery is an excellent arrangement and the delivery driver was very helpful). Many thanks for an efficient and excellent service and product all round - and please pass my comments onto your delivery company.'
12/04/2007
'I have just had this order delivered by two young gentlemen who carried it up to our first floor apartment (no lifts). They would have been in their rights to refuse as it was heavy and does say on the box requires 4 men to lift. I am most grateful to them for that. I would also like to say that the chest of drawers is absolutely gorgeous and being able to order on line from a Company that obviously knows what it's doing has been a pleasure.'
23/03/2007
'I received my order yesterday and just wanted to let you know how happy I have been with the whole experience. I ordered my furniture 5 weeks ago and it has been painless - although I was really nervous about ordering on-line. I saved over £1500 on the furniture I actually saw in a shop and it is beautiful. The delivery was fantastic - received a text to say they had booked me in and I confirmed for them to tell me it would arrive early in the morning when I in fact received the order the night before after the driver contacted me to see if I wanted to accept it early. I will definitely use you again and have sent an e-mail to all my colleagues to recomment the website. Just wanted to say a big thanks to you for being so friendly, efficient and easy to use!'
07/03/2007
'I have just taken delivery of an Atlantis Dining set and am very pleased with the excellent quality. It was very simple to assemble, and delivery was sooner than expected. I will certainly recommend the company to friends and colleagues, and would not hesitate to purchase further goods from you.'
26/02/2007
'I just wanted to write to thank you for the prompt delivery of my table and chairs. The driver was very helpful and the call centre informed me of delivery times well in advance. I haven't had a chance to open the box yet, I will do that this evening. I just wanted to thank you for your excellent delivery service.'
19/02/2007
'Just a quick thank you for your efficient service. Goods arrived on time and in good condition. Very happy with goods. The drivers were especially considerate and helpful.'
02/02/2007
'A member of your staff assisted me today and I was so impressed with his service that I asked him could I contact his manager to commend him. Tony went above and beyond the call of duty in helping me resolve an issue with an order I had placed with Furniture 1,2,3. His manner is kind, happy and uplifting - even when I rang up annoyed due to a number of complications with my order, his telephone manner calmed me down & I felt I trusted him to resolve the situation - which he did impeccably well! In addition to his excellent telephone manner, I felt he was happy to patiently talk me through all my options to ensure I was happy with my order. Many sales telephonists try to rush customers so they can get their next call / next commission but I never felt this was the case with Tony. Finally, before I spoke to Tony yesterday I was so frustrated with Furniture 1,2,3 (due to a number of issues which are now resolved) that I had decided I wouldn't do the rest of my furniture shopping there. Tony has changed my attitude so I now intend to be a repeat customer. I don't know whether your company does employee recognition awards but if you do Tony deserves one! '
27/01/2007
'Delivery achieved at ca 3:30pm today by an incredibly helpful, proper young man called Michael - please let his boss know - it is rare these days to meet someone so professional. I had not realised that the units came fully assembled! On a more formal note, our experiences with you and your delivery company have certainly encouraged us to buy from you again. Thanks for all your help and good humour - enjoy the break.'
19/12/2006
'I would like to comment on my first purchase with you. Customer service: Excellent, polite helpful and friendly. Communication: Excellent, called me to support issues I was having with my card and did not make me feel uncomfortable. Delivery: Excellent, all within the time scales mentioned, drivers very polite and friendly. I will purchase from you again. I am delighted with my purchase that I originally see in Debenhams however, your competitive price and all of the above have made this a very pleasant shopping experience.'
14/12/2006
'I would just like to compliment you all - it is not often that a company does as it says but the order and delivery of my bed has been dealt with very efficiently. I would not hesitate to recommend you.'
24/11/2006
'I would like to thank Jo, Theresa & Patrick for their help with my order placed in February. Due to a packaging problem my table arrived damaged - a new one was quickly dispatched as promised and without hassle - this is very much appreciated. Many thanks for making this happen despite the initial hiccough! I am glad to say that we are also very impressed with the quality of our furniture and your levels of high customer service.'
13/10/2006
'I ordered a Belgravia dining set and I just wanted to say that dealing with Furniture123 has been great. I've moved house which has been quite stressful and to be able to order some furniture and not have to worry about it is just how it should be. No ringing up to find out what's happening because you rang me first to arrange delivery, took my phone number and just as I was told the delivery guys called me an hour before they arrived. All smooth and easy and the furniture looks great. Fantastic! Everyone is quick to complain but we all forget to say when something's been good. So once again, thanks again for providing a good, reliable and smooth service. Keep it up.'
13/03/2006
'I just wanted to pass on my thanks for an excellent service and to say how pleased I am with the product (hence the latest order for matching tables). I have already passed on your details to two of my friends who have also just moved and require lots of new furniture.'
07/03/2006
