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We're taking orders and delivering as normal, and doing everything we can to protect our customers and staff. Learn more

Phone & Store Opening Times

Due to the continued pandemic & guidelines surrounding Covid-19 we are experiencing higher than normal call volumes.

To reduce your wait time we have introduced a call back system. During working hours we are working extremely hard to maximise our teams availability to speak to all our customers as promptly as possible. We are completing call-backs up to 6pm, so if you’re in the queue, don’t worry you will be called back.

Have you tried logging into My Account? Some commonly asked questions can be found in here, as well as allowing you to track your order or obtain a duplicate invoice.

Sales Sales Sales Business Sales Customer Services East Midlands Store Huddersfield Store Elland Collection Point
Monday 9am - 8pm 9am - 5.30pm 9am - 7pm 9am - 6pm 9am - 5:45pm 9am - 12pm, 1pm - 5:30pm 10am - 6pm 10am - 2pm, 3pm - 5pm
Tuesday 9am - 8pm 9am - 5.30pm 9am - 7pm 9am - 5:30pm 9am - 5:15pm 9am - 12pm, 1pm - 5:30pm 10am - 6pm 10am - 2pm, 3pm - 5pm
Wednesday 9am - 8pm 9am - 5.30pm 9am - 7pm 9am - 5:30pm 9am - 5:15pm 9am - 12pm, 1pm - 5:30pm 10am - 6pm 10am - 2pm, 3pm - 5pm
Thursday 9am - 8pm 9am - 5.30pm 9am - 7pm 9am - 5:30pm 9am - 5:15pm 9am - 12pm, 1pm - 5:30pm 10am - 6pm 10am - 2pm, 3pm - 5pm
Friday 9am - 7pm 9am - 5.30pm 9am - 7pm 9am - 5pm 8am - 4:15pm 9am - 12pm, 1pm - 5:30pm 10am - 6pm 10am - 2pm, 3pm - 5pm
Saturday 9am - 5pm Closed 9am - 5pm Closed 9am - 3pm Temporarily Closed 9am - 5pm Temporarily Closed
Sunday 10am - 4pm Closed 10am - 4pm Closed Closed Temporarily Closed Temporarily Closed Temporarily Closed
Bank Holidays 9am - 5pm 9am - 5pm 9am - 5pm Closed 9am - 3pm 10am - 4pm 10am - 4pm 10am - 4pm

Phone Lines

Customer Services

  • Monday-Thurs
  • Friday
  • Saturday
  • Sunday
  • 9am - 5pm
  • 9am - 5pm
  • 9am - 2:30pm
  • Closed

Sales

  • Monday-Friday
  • Saturday
  • Sunday
  • 9am - 7pm
  • 9am - 5pm
  • 10am - 4pm

Huddersfield Store

  • Mon - Thurs
  • Friday
  • Saturday
  • Sunday
  • Bank Holidays*
  • 9am - 7pm
  • 9am - 6pm
  • 9am - 5pm
  • 10am - 4pm
  • 9am - 5pm

Elland Collection Point

  • Mon - Fri
  • Saturday
  • Sunday
  • Bank Holidays*
  • 9am - 7pm
  • 9am - 2pm
  • 10am - 4pm
  • 9am - 5pm

Get in touch

Live chat

Chat icon.

Our live chat team are available:

  • Monday:
  • Tuesday - Friday:
  • Saturday:
  • Sunday:
  • 10am - 5pm
  • 10am - 4.30pm
  • 10am - 2.30pm
  • Closed

Call us 0871 984 1924

Calls cost 13ppm plus your network access charge

If you're an existing customer and you'd like to chat to us about your current order, you can find a local rate phone number on your order confirmation email. This is usually free to call from most landlines and mobile packages.

Send us a message

Send an eMessage »

If you have a general enquiry you may want to eMessage us. We will reply as soon as possible and endeavour to respond within 5 working days of receipt of your eMessage.

*Easter Sunday, Christmas Day, Boxing Day, New Year's Day: Closed

Phone & Store Opening Times

Due to the continued pandemic & guidelines surrounding Covid-19 we are experiencing higher than normal call volumes.

To reduce your wait time we have introduced a call back system. During working hours we are working extremely hard to maximise our teams availability to speak to all our customers as promptly as possible. We are completing call-backs up to 6pm, so if you’re in the queue, don’t worry you will be called back.

Have you tried logging into My Account? Some commonly asked questions can be found in here, as well as allowing you to track your order or obtain a duplicate invoice.

Sales Sales Sales Business Sales Customer Services East Midlands Store Huddersfield Store Elland Collection Point
Monday 9am - 8pm 9am - 5.30pm 9am - 7pm 9am - 6pm 9am - 5:45pm 9am - 12pm, 1pm - 5:30pm 10am - 6pm 10am - 2pm, 3pm - 5pm
Tuesday 9am - 8pm 9am - 5.30pm 9am - 7pm 9am - 5:30pm 9am - 5:15pm 9am - 12pm, 1pm - 5:30pm 10am - 6pm 10am - 2pm, 3pm - 5pm
Wednesday 9am - 8pm 9am - 5.30pm 9am - 7pm 9am - 5:30pm 9am - 5:15pm 9am - 12pm, 1pm - 5:30pm 10am - 6pm 10am - 2pm, 3pm - 5pm
Thursday 9am - 8pm 9am - 5.30pm 9am - 7pm 9am - 5:30pm 9am - 5:15pm 9am - 12pm, 1pm - 5:30pm 10am - 6pm 10am - 2pm, 3pm - 5pm
Friday 9am - 7pm 9am - 5.30pm 9am - 7pm 9am - 5pm 8am - 4:15pm 9am - 12pm, 1pm - 5:30pm 10am - 6pm 10am - 2pm, 3pm - 5pm
Saturday 9am - 5pm Closed 9am - 5pm Closed 9am - 3pm Temporarily Closed 9am - 5pm Temporarily Closed
Sunday 10am - 4pm Closed 10am - 4pm Closed Closed Temporarily Closed Temporarily Closed Temporarily Closed
Bank Holidays 9am - 5pm 9am - 5pm 9am - 5pm Closed 9am - 3pm 10am - 4pm 10am - 4pm 10am - 4pm
 
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