Placing your order

Ways to order

We want to make ordering from us as easy as possible. Whether you want to order from our website, give our expert sales team a call or pop into one of our stores, we aim to be as flexible as possible.

Our website is designed to help you through the purchasing process. You can place your order online or over the phone at the same great price and we'll email a copy of your order request to you. By placing your order online or over the phone you agree to the following terms. Order acceptance takes place upon the dispatch of your products.

Ways to pay

We accept all major credit and debit cards, including Visa, MasterCard, Switch, Delta, Maestro, and Solo for delivery to the card registered address.

We can deliver to a family or work address but this may delay your delivery date as additional security checks are required. Proof of identity will be required to help avoid malicious use of your card and help to prevent cases of fraud.

We also have finance options available. You can select any of these payment methods within the checkout.

See our Instant Finance Options

Privacy and Security

Website Security

We have a detailed security policy in place to ensure that your data is safe. All transactions are conducted on our secure server and all your data is kept on fully secure internal servers with full 128 bit encryption.

If you have any questions/comments about privacy or security, please contact us via the eMessaging service.

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). The reasons for collecting information about you are to process your order, to provide you with the best possible service and to process any orders for products or services you may place with our third party co-marketing partners. We never collect sensitive information about you without your explicit consent and will give you the option to refuse any marketing emails. We ensure that the information we hold is accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information that we hold will be held securely in accordance with our internal security policy and the law. We never pass on personal information to any third parties except where necessary for the fulfilment of your order or where we are required to do so by law. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. Should you wish, you can usually modify your browser to prevent this happening.

In addition, from time to time we may also market certain third party services through our site. Should you choose to accept an offer from a third party, we will pass your relevant personal information, including your name, postal address, credit/debit card number and any other required billing information to that specific third party.

View our full privacy policy.

Cookie Policy

Our website uses cookies to collect information. This means we will store cookies in your browser to help you shop via our webstore. We also use cookies from third parties such as Google, Pricerunner and other websites. These help us analyse traffic visiting our website and make improvements to things like site performance, relevance of search results and product suggestions.

Please note that no personal information is stored in the cookies. We do not use cookies to collect or record information such as your name, address or payment details.

Cookies are used to keep track of your current shopping session and enable you to proceed to checkout, to personalise your shopping experience and remember you when you return to visit this website and to compile statistical information about how visitors use our website. Cookies help us to provide you with a good shopping experience when you browse our website and allow you to make full use of the online shopping and personalised features available on our website.

What is a cookie?

A cookie is a piece of data stored by a website within your web browser, and then subsequently sent back to the same website by the browser. Cookies were designed to be a reliable way for websites to remember things that a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site previously.

How can I remove cookies?

You can remove cookies within your browser by clicking on "settings" or "options" and selecting "clear all browsing data" or "clear browser history". Make sure "delete cookies" is selected.

Please note this procedure will vary depending on your browser type.

How can I use your website without cookies?

You can disable cookies for your browser. This option is usually found in the "settings" section under "Privacy". Please note – this may disable certain features on our website making your shopping experience less enjoyable.

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