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A message from the Buy it Direct Group

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In these unprecedented times we want to let you know we are doing everything possible to support our staff, families, customers and country.

We are open and operating as normal, taking orders and delivering to customers. The current government guidance states that businesses will still be able to take online orders and deliver items to people's homes.

At the Buy it Direct Group, one of our company values is “Better together” and this is particularly relevant at the moment. We need to band together to ensure everyone’s safety, health and security. We want to assure you that we’re dedicated to offering the same level of service you’ve come to expect from us over the last 20 years. It’s what we live for and that will not change.

The safety and health of our staff and customers is top priority for us, and we’ve put some stringent measures in place to do our very best to maintain the best possible service, whilst protecting the team and our customers. We’re closely following the NHS and government guidelines.

Shipping update and possible delays

You may have heard about the current pressures on global shipping. This means products are taking longer to arrive in British ports.

Unfortunately, this has had a knock-on effect on some deliveries, with items arriving later than we initially predicted and deliveries to our customers being delayed on certain items.

We're doing everything we can to keep things moving, and we promise to share status updates when we have news.

We will keep you informed on any items which experience a delay, and the moment your order arrives in our warehouse, we'll notify you of its dispatch date, so you can prepare for your new piece of furniture from our exclusive collection.

Here's just a few of the things we're doing

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Our delivery team are regularly washing their hands

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To minimise contact during deliveries, we will leave items at your doorstep, rather than coming inside your home

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We’ve equipped our delivery team with face masks and gloves where available

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We’ve introduced extra cleaning in our office buildings and delivery vans.

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Most of our office-based teams are working from home.

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For those still office based, we’ve changed the layout to enable the recommended social distancing.

Buy it direct head office Domestic appliance distrubuters Domestic appliance warehouse

We’re experiencing incredible demand for some of our products, like fridges, freezers and computing equipment. We’re working closely with our suppliers to source as much stock as we can to meet customer needs. We have new stock arriving daily.

We’ve also instructed any staff experiencing even minor symptoms not to come into work. This means we may have slightly less capacity than normal. Because of this, you may experience slight delays on despatch and possible delays processing returns, please bear with us as we are doing our absolute best and we truly value your custom.

Thank you for your continued trust and support


The Buy it Direct Team

We're part of the buy it direct group:

We're taking the same steps accross all of our brands

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1. Can I place an order?

Yes, we are still accepting orders. Online retailers are not affected by the government shut down.

2. Are delivery times affected?

Our teams are working hard to despatch as many orders as possible. We’ve put some stringent safety measures in place to protect our teams which means we may have slightly reduced capacity. As a result, please note that delivery times for some items may be longer than usual, but we’re working hard to despatch all orders as quickly as possible.

3. Is it safe to receive orders?

The risk of catching the virus that causes COVID-19 from a package is low. To make deliveries as safe as possible, our team are regularly washing their hands and are now operating a doorstep delivery service, where deliveries are not brought inside the home to minimise any risk.

4. Is it possible to reduce contact with the driver when they deliver my order?

Yes. Drivers have been advised to reduce contact with customers. We are also ensuring our delivery team wear masks and gloves where available.

5. Is it possible to return items?

Yes, you can continue to return items. Due to reduced capacity it may take a little longer than usual, so please bear with us. For information on how to return an item, click here.

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