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Returns policy

What if I wish to return an item?

Whilst we advise you check the products as soon as they are delivered, we give you 14 days after the date of your delivery for you to let us know if you want to return an unwanted product. Anything beyond this time will be refused.

To speed up the return process, it’s quicker to first get a Returns Number (RMA). To obtain your RMA number you will need to log into the Order Tracking System and create a Return.

Items that need to be returned must be re-packaged in the packaging they came in on the day of delivery. If you no longer have the original packaging, or it’s too worse for wear to use again, it’s your responsibility to get packaging material that’s suitable for the safe transport of your order.

Please note: Once you have taken mattresses, mattress toppers and pillows out of their original packages, you cannot return them due to hygiene issues.


What is Furniture123's returns policy?

Return times:

You must let us know within 5 days of delivery if something is damaged, faulty, or missing from your order as this speeds up the claims process, otherwise it may take extra time for the courier service to investigate the claim.

You also have 14 days from the day of the delivery to contact us if you decide you want to return some or all of your order.

Return collection

Unfortunately, we are unable to offer a collection service for returning an unused item, arrangement would need to be made by yourself to return the item to us.

Return condition

Please be aware that unwanted items must not have been used and must be received back in pristine condition so they can be resold. This means that you would be unable to return an item that you have assembled.

Refunds are issued within 30 days of receipt of goods and ONLY after we have inspected them for damage.

If any of your items return looking like they’ve been used or damaged, the item will only sell at a reduced value, in which case you will charged for that loss.

We reserve the right to withhold all or part of your refund if items are returned damaged, so we encourage you to return your item in its original packaging. Please ensure the item is really well wrapped with sturdy and impact absorbing material.

Once you have taken mattresses, mattress toppers and pillows out of their original packages, you cannot return them. If you wish to test a mattress, mattress topper or pillow please keep it wrapped until you are sure you want to keep it.

Return Fees on made-to-order leather upholstered items

Selected leather upholstered items have a 50% cancellation/returns fee, unless the order is cancelled within 1 week of placing your order. Such items are clearly marked.