Introducing our 123CARE Plan
For total peace of mind in your home.
Furniture is part of everyday family life. Spills, scratches, pet mishaps, and other unexpected issues can arise, even when you take great care of your home. We’ve partnered with Staingard to offer the 123CARE plan—a 6-year discretionary Furniture Care Plan designed to help you maintain your new furniture and keep it looking its best.
With 123CARE, professional support and specialist technicians are just a Service Request away.
About Your Care Plan
• What are the payment terms? You pay a one-time cost with no other charges incurred (even when you schedule a technician visit). There are no hidden fees or excess charges.
• When does my plan start? Your 6-year care period begins on the exact date your product is delivered to your home.
• How do I request assistance? You will receive easy-to-follow instructions at the time of purchase. Should you need help, simply submit a Service Request online or via phone as soon as possible after noticing the issue.
• What happens when I schedule a Service Request? The dedicated team at Staingard will review your request and arrange practical assistance. Depending on the circumstances, this may include expert advice, specialized cleaning products, or a home visit from a skilled technician to remove stains or repair damage.
• What if my product is beyond repair? If a technician cannot restore your furniture, the assistance provided may include the physical replacement of the affected item.
• Who manages the Care Plan? 123CARE (also known as Protect6) is provided by Staingard Protect Limited and administered by Staingard Limited. Please note: This product is a discretionary Furniture Care Plan and is not an insurance contract or insurance product.
What types of assistance are included?
You can request assistance for stains, damage, and structural issues resulting from sudden or unexpected incidents.
Stains:
• Food and drink spills
• Cosmetics, make-up, and tanning products
• Bodily fluids
• Ink, paint, and glue
• Dye transfer
• Wax and wax polish
• Chemicals and corrosives
Damage:
• Rips, tears, and punctures
• Burns, scuffs, and scratches
• Chips or dents
• Damage to glass or mirrors
• Pet damage
Structural Issues:
• Broken or warped framework
• Loss of resilience to foam and fibre interiors
• Mechanism and piston failure
• Electrical faults
• Lifting or peeling of veneer or leather hide
• Button or zip failure, loose seams, and stitching
What is not included?
To ensure we can provide the best support, we are unable to arrange assistance for issues arising from:
• Commercial or rental use
• Deliberate damage, abuse, or neglect
• Pre-existing damage or issues identified at the time of delivery
• General fading, or everyday wear and tear
• A build-up of stains over time or stains/damage we cannot identify
• Improper cleaning or the use of unapproved cleaning substances
• Strong odours
• Infestation or wild animal damage
Please note: Your service agreement applies across the UK, ROI (Republic of Ireland), Channel Islands, and Isle of Man.
Question from Hello: Asked on 11/05/2026 is it easy to clean this ? what are cleaning recommendation
Hi, The Elma 3-Seater Cloud Sofa is made with soft, luxurious bouclé fabric. It’s easy to keep looking fresh—just lightly vacuum regularly to remove dust, and blot any spills gently with a clean cloth. For tougher stains, a mild fabric cleaner can be used, but we recommend testing it on a small hidden area first. For a deep clean, professional upholstery cleaning is the safest option. To protect your sofa, avoid direct sunlight and heat sources. With simple care, it will stay beautiful and comfortable for years.
Thank you.
Question from Bee: Asked on 16/02/2026 Hiya
Absolutely love this sofa but even though I have a big front room, I’m concerned about getting it through the front room door as it’s in a slightly awkward place. Does it have to come fully assembled or can it be assembled once it arrives?
Hi, The Elma Cloud Sofa (Cream Bouclé Curved 3-Seater) comes fully assembled and does not require any assembly. It will be delivered as a complete piece in its packaging, so the sofa must fit through all doors, hallways, and tight spaces before delivery. The packaged dimensions are approximately 238?cm × 90?cm × 77?cm. Please check your access points to ensure it can be moved into the room.
Thank you.