Introducing our 123CARE plan – for total peace of mind in your home
We’ve created the ultimate warranty to protect your new furniture and to keep it looking new for as long as possible. With F123CARE, you can rest assured we’ve got you covered.
About your Care Plan
What are the payment terms? You’ll pay a one-time cost with no other charges incurred (even when you make a claim). There are no hidden fees either.
When does my cover start? Your cover begins on the date your product is delivered to your home and lasts for six years.
How do I make a claim? You’ll receive easy-to-follow instructions on how to claim at the time of purchase.
What happens when I make a claim? Our in-house team take care of everything. They'll arrange for a skilled technician to visit your home to remove stains or make repairs at no extra cost. We promise to ensure a quick and hassle-free outcome, with our warranty provider aiming to resolve any problems within 10 days.
What if my product is beyond repair? Our ‘remove stain, repair or replace’ rule means you can claim up to the value of your furniture if it cannot be restored.
Who is the warranty provider? 123Care is also known as Protect6 and is administered by Stainguard Protect Ltd. Please note this product is a warranty and is not insurance.
What am I covered for?
Stains and accidental damage resulting from a sudden or unexpected incident.
- Spills resulting in a stain - chemicals and corrosives, food and drink, cosmetics, ink and paint
- Rips or tears
- Scratches
- Burns
- Scuffs
- Punctures
- Watermarks
- Pet damage – three claims per duration of your cover, but there’s no limit to claims made for stains.
Structural defects - covered if they occur after the first 12 months
- Loss of resilience
- Broken or warped framework
- Piston failure
- Lifting or peeling of hide on leather furniture
- Loose stitching
And, what’s not included?
Unfortunately, we aren’t able to cover for the following-
- Commercial use
- Deliberate damage
- Poor care of your furniture
- Strong odours
- Stains or damage we can't identify
- A build-up of stains
- Fading or wear and tear
Please note: Your furniture warranty covers all of UK, including Northern Ireland. Unfortunately, this does NOT include ROI (Republic of Ireland).
Question from Hello: Asked on 11/05/2026 is it easy to clean this ? what are cleaning recommendation
Hi, The Elma 3-Seater Cloud Sofa is made with soft, luxurious bouclé fabric. It’s easy to keep looking fresh—just lightly vacuum regularly to remove dust, and blot any spills gently with a clean cloth. For tougher stains, a mild fabric cleaner can be used, but we recommend testing it on a small hidden area first. For a deep clean, professional upholstery cleaning is the safest option. To protect your sofa, avoid direct sunlight and heat sources. With simple care, it will stay beautiful and comfortable for years.
Thank you.
Question from Bee: Asked on 16/02/2026 Hiya
Absolutely love this sofa but even though I have a big front room, I’m concerned about getting it through the front room door as it’s in a slightly awkward place. Does it have to come fully assembled or can it be assembled once it arrives?
Hi, The Elma Cloud Sofa (Cream Bouclé Curved 3-Seater) comes fully assembled and does not require any assembly. It will be delivered as a complete piece in its packaging, so the sofa must fit through all doors, hallways, and tight spaces before delivery. The packaged dimensions are approximately 238?cm × 90?cm × 77?cm. Please check your access points to ensure it can be moved into the room.
Thank you.