High Sleeper Loft Bed with Desk and Storage in Grey and Oak - Nelly

Introducing our 123CARE Plan

For total peace of mind in your home.

Furniture is part of everyday family life. Spills, scratches, pet mishaps, and other unexpected issues can arise, even when you take great care of your home. We’ve partnered with Staingard to offer the 123CARE plan—a 6-year discretionary Furniture Care Plan designed to help you maintain your new furniture and keep it looking its best.

With 123CARE, professional support and specialist technicians are just a Service Request away.

About Your Care Plan

•    What are the payment terms? You pay a one-time cost with no other charges incurred (even when you schedule a technician visit). There are no hidden fees or excess charges.
•    When does my plan start? Your 6-year care period begins on the exact date your product is delivered to your home.
•    How do I request assistance? You will receive easy-to-follow instructions at the time of purchase. Should you need help, simply submit a Service Request online or via phone as soon as possible after noticing the issue.
•    What happens when I schedule a Service Request? The dedicated team at Staingard will review your request and arrange practical assistance. Depending on the circumstances, this may include expert advice, specialized cleaning products, or a home visit from a skilled technician to remove stains or repair damage.
•    What if my product is beyond repair? If a technician cannot restore your furniture, the assistance provided may include the physical replacement of the affected item.
•    Who manages the Care Plan? 123CARE (also known as Protect6) is provided by Staingard Protect Limited and administered by Staingard Limited. Please note: This product is a discretionary Furniture Care Plan and is not an insurance contract or insurance product.

What types of assistance are included?

You can request assistance for stains, damage, and structural issues resulting from sudden or unexpected incidents.

Stains:

•    Food and drink spills
•    Cosmetics, make-up, and tanning products
•    Bodily fluids
•    Ink, paint, and glue
•    Dye transfer
•    Wax and wax polish
•    Chemicals and corrosives

Damage:

•    Rips, tears, and punctures
•    Burns, scuffs, and scratches
•    Chips or dents
•    Damage to glass or mirrors
•    Pet damage

Structural Issues:

•    Broken or warped framework
•    Loss of resilience to foam and fibre interiors
•    Mechanism and piston failure
•    Electrical faults
•    Lifting or peeling of veneer or leather hide
•    Button or zip failure, loose seams, and stitching

What is not included?

To ensure we can provide the best support, we are unable to arrange assistance for issues arising from:

•    Commercial or rental use
•    Deliberate damage, abuse, or neglect
•    Pre-existing damage or issues identified at the time of delivery
•    General fading, or everyday wear and tear
•    A build-up of stains over time or stains/damage we cannot identify
•    Improper cleaning or the use of unapproved cleaning substances
•    Strong odours
•    Infestation or wild animal damage

Please note: Your service agreement applies across the UK, ROI (Republic of Ireland), Channel Islands, and Isle of Man.