Introducing our 123CARE plan – for total peace of mind in your home
We’ve created the ultimate warranty to protect your new furniture and to keep it looking new for as long as possible. With F123CARE, you can rest assured we’ve got you covered.
About your Care Plan
What are the payment terms? You’ll pay a one-time cost with no other charges incurred (even when you make a claim). There are no hidden fees either.
When does my cover start? Your cover begins on the date your product is delivered to your home and lasts for six years.
How do I make a claim? You’ll receive easy-to-follow instructions on how to claim at the time of purchase.
What happens when I make a claim? Our in-house team take care of everything. They'll arrange for a skilled technician to visit your home to remove stains or make repairs at no extra cost. We promise to ensure a quick and hassle-free outcome, with our warranty provider aiming to resolve any problems within 10 days.
What if my product is beyond repair? Our ‘remove stain, repair or replace’ rule means you can claim up to the value of your furniture if it cannot be restored.
Who is the warranty provider? 123Care is also known as Protect6 and is administered by Stainguard Protect Ltd. Please note this product is a warranty and is not insurance.
What am I covered for?
Stains and accidental damage resulting from a sudden or unexpected incident.
- Spills resulting in a stain - chemicals and corrosives, food and drink, cosmetics, ink and paint
- Rips or tears
- Scratches
- Burns
- Scuffs
- Punctures
- Watermarks
- Pet damage – three claims per duration of your cover, but there’s no limit to claims made for stains.
Structural defects - covered if they occur after the first 12 months
- Loss of resilience
- Broken or warped framework
- Piston failure
- Lifting or peeling of hide on leather furniture
- Loose stitching
And, what’s not included?
Unfortunately, we aren’t able to cover for the following-
- Commercial use
- Deliberate damage
- Poor care of your furniture
- Strong odours
- Stains or damage we can't identify
- A build-up of stains
- Fading or wear and tear
Please note: Your furniture warranty covers all of UK, including Northern Ireland. Unfortunately, this does NOT include ROI (Republic of Ireland).
Question from Gina: Asked on 22/03/2026 Do you have any cleaning recommendations/instructions for this sofa? I’d like to know how best to take care of it.
Hi Gina,To keep your sofa looking its best, regularly vacuum it with a soft brush attachment and gently brush the velvet in the direction of the pile to maintain its smooth finish, and if you spill something, blot it immediately with a clean cloth, then lightly dab the area using a small amount of mild detergent mixed with lukewarm water—never rub, as this can damage the fabric. Since the cushion covers are removable, you can wash them on a gentle, cold cycle if the care label allows, and always air dry them. For easier, more complete cleaning and stain protection, you can use the Fabric Upholstery Furniture Care?SKU CAREKIT?which includes gentle cleaners, stain removers and a deodoriser to help keep your sofa fresh and extend its life.Thank you!
Question from Lisa: Asked on 13/09/2025 Can you order extra visions for the 4 seater chaise sofa ?
Hi Lisa,To order additional cushions for the Large Olive Green Velvet Right-Hand 4-Seater Chaise Corner Sofa (August model), please contact our sales team directly, as this requires a specific arrangement. You can reach them on 0871 984 1924.Thanks!