Introducing our 123CARE plan – for total peace of mind in your home
We’ve created the ultimate warranty to protect your new furniture and to keep it looking new for as long as possible. With F123CARE, you can rest assured we’ve got you covered.
About your Care Plan
What are the payment terms? You’ll pay a one-time cost with no other charges incurred (even when you make a claim). There are no hidden fees either.
When does my cover start? Your cover begins on the date your product is delivered to your home and lasts for six years.
How do I make a claim? You’ll receive easy-to-follow instructions on how to claim at the time of purchase.
What happens when I make a claim? Our in-house team take care of everything. They'll arrange for a skilled technician to visit your home to remove stains or make repairs at no extra cost. We promise to ensure a quick and hassle-free outcome, with our warranty provider aiming to resolve any problems within 10 days.
What if my product is beyond repair? Our ‘remove stain, repair or replace’ rule means you can claim up to the value of your furniture if it cannot be restored.
Who is the warranty provider? 123Care is also known as Protect6 and is administered by Stainguard Protect Ltd. Please note this product is a warranty and is not insurance.
What am I covered for?
Stains and accidental damage resulting from a sudden or unexpected incident.
- Spills resulting in a stain - chemicals and corrosives, food and drink, cosmetics, ink and paint
- Rips or tears
- Scratches
- Burns
- Scuffs
- Punctures
- Watermarks
- Pet damage – three claims per duration of your cover, but there’s no limit to claims made for stains.
Structural defects - covered if they occur after the first 12 months
- Loss of resilience
- Broken or warped framework
- Piston failure
- Lifting or peeling of hide on leather furniture
- Loose stitching
And, what’s not included?
Unfortunately, we aren’t able to cover for the following-
- Commercial use
- Deliberate damage
- Poor care of your furniture
- Strong odours
- Stains or damage we can't identify
- A build-up of stains
- Fading or wear and tear
Please note: Your furniture warranty covers all of UK, including Northern Ireland. Unfortunately, this does NOT include ROI (Republic of Ireland).
Question from Rick: Asked on 01/02/2026 Does it come disassembled so I can get it up two flights of stairs??
Hi Rick,The Gaia 3-Seater Pull-Out Sofa Bed in Navy Blue Velvet (GAA001) arrives in separate pieces that require minimal assembly, so it is not delivered as one fully assembled sofa. This means you should be able to maneuver the boxes up two flights of stairs more easily, then assemble the sofa in your room using the included tools and fittings.Thanks!
Question from Gerry: Asked on 25/01/2026 What are packaging dimensions please.
Hi Gerry,The Gaia 3-Seater Pull-Out Sofa Bed with Storage in Navy Blue Velvet (SKU: GAA001) comes packaged with approximate dimensions of 226?cm in width, 85?cm in depth, and 65?cm in height, which are the measurements for shipping and delivery purposes.Thanks!
Question from Bona: Asked on 30/10/2025 How to assemble this sofa
Hi Bona, it requires minimal assembly. You will need to attach the armrests, backrest, storage box, and side rails to the sofa base using the provided bolts and tools. Once assembled, check that all fittings are secure, and test the pull-out bed and storage functions for smooth operation. Thank you.
Question from CIQ: Asked on 18/10/2025 What height is the bed frame off the floor?
Hi,The Gaia navy velvet futon sofa bed sits about 5 cm off the floor, which is the height of its legs. When used as a bed, the top surface is roughly 65 cm high from the floor.Thanks!
Question from Living the Decor: Asked on 12/10/2025 Do you provide fabric samples?
Hi, yes, simply choose a colour first, and if a swatch or a fabric sample is available for that colour, a "Request a free swatch" will appear in the upper right corner of the image of the product. Thank you.
Question from Julie: Asked on 10/10/2025 Does it open out to a double bed or small double?
Hi Julie,The Gaia Navy Velvet Futon Sofa Bed (GAA001) folds out into a full double bed, providing a spacious sleeping surface. Its converted dimensions are W 222.5 cm×D 140 cm×H 65 cm.Thanks!