Introducing our 123CARE plan – for total peace of mind in your home
We’ve created the ultimate warranty to protect your new furniture and to keep it looking new for as long as possible. With F123CARE, you can rest assured we’ve got you covered.
About your Care Plan
What are the payment terms? You’ll pay a one-time cost with no other charges incurred (even when you make a claim). There are no hidden fees either.
When does my cover start? Your cover begins on the date your product is delivered to your home and lasts for six years.
How do I make a claim? You’ll receive easy-to-follow instructions on how to claim at the time of purchase.
What happens when I make a claim? Our in-house team take care of everything. They'll arrange for a skilled technician to visit your home to remove stains or make repairs at no extra cost. We promise to ensure a quick and hassle-free outcome, with our warranty provider aiming to resolve any problems within 10 days.
What if my product is beyond repair? Our ‘remove stain, repair or replace’ rule means you can claim up to the value of your furniture if it cannot be restored.
Who is the warranty provider? 123Care is also known as Protect6 and is administered by Stainguard Protect Ltd. Please note this product is a warranty and is not insurance.
What am I covered for?
Stains and accidental damage resulting from a sudden or unexpected incident.
- Spills resulting in a stain - chemicals and corrosives, food and drink, cosmetics, ink and paint
- Rips or tears
- Scratches
- Burns
- Scuffs
- Punctures
- Watermarks
- Pet damage – three claims per duration of your cover, but there’s no limit to claims made for stains.
Structural defects - covered if they occur after the first 12 months
- Loss of resilience
- Broken or warped framework
- Piston failure
- Lifting or peeling of hide on leather furniture
- Loose stitching
And, what’s not included?
Unfortunately, we aren’t able to cover for the following-
- Commercial use
- Deliberate damage
- Poor care of your furniture
- Strong odours
- Stains or damage we can't identify
- A build-up of stains
- Fading or wear and tear
Please note: Your furniture warranty covers all of UK, including Northern Ireland. Unfortunately, this does NOT include ROI (Republic of Ireland).
Question from Jules: Asked on 09/11/2025 Can the trundle be set to pull out from either side of the bed?
Hi Jules, yes, the trundle can be set to pull out from either side of the bed. Thank you.
Question from Kanwal: Asked on 01/11/2025 Can we put 19cm mattress on this bed top and bottom?
Hi,The Sanders Grey Captains Guest Bed with Storage & Trundle (SND002) is designed to accommodate a mattress up to 16?cm deep, so a 19?cm mattress would exceed the recommended limit. Using a 19?cm mattress on either the top or the trundle is not advised, as it may affect the bed’s fit, safety, and functionality.Thanks!
Question from Jovita: Asked on 18/10/2025 What is the maximum depth of a mattress used on the top bunk?
HI,the Sanders guest-bed specifies a "Max mattress depth: 16 cm," you must not use a deeper mattress, which also helps maintain the recommended 75 cm (30 inches) of vertical clearance between the mattress and the ceiling.Thanks!
Question from Jovita: Asked on 18/10/2025 What is the maximum depth of a mattress used on the top bunk?uch deaph
Hi,The maximum recommended mattress depth for the top bunk of the Sander Single Grey Wooden Guest Bed with Storage and Trundle (SND002) is 16?cm. Choosing a mattress thicker than this could compromise safety by rising above the guardrails and may interfere with the trundle or storage drawers beneath the bed.Thanks!
Question from Cait Reilly: Asked on 20/09/2025 Hi am just enquiring if I order bed and mattresses how long will delivery be also can a time be arranged as I work
Hi,Please enter your postcode before checkout to check the available delivery dates and select your preferred delivery date.Thanks!
Question from Joanna: Asked on 12/12/2024 Can you recommend the best mattresses for this bed please
Hello,
Thank you for your question. Any mattress with a maximum depth of 16cm will work well with this bed, but we would recommend this one.
If you have any other questions, please just let me know.
Kind regards
Question from Lynsey: Asked on 28/06/2023 If you chose not to put a mattress on the pull out underneath could you just use it for extra storage?
Hi Lynsey,
Absolutely! Yes, if you choose not to place a mattress on the pull-out trundle bed underneath, you can certainly use it for extra storage. The empty space created by not having a mattress provides an opportunity to utilize the trundle bed as an additional storage area.
You can use the trundle bed as a designated storage space for items such as blankets, pillows, seasonal clothing, toys, or any other belongings that you need to keep organized and out of sight. The storage drawers within the bed frame, combined with the empty space of the trundle bed, offer ample room to store these items conveniently.
This configuration allows you to maximize the functionality of the bed, providing both sleeping space and extra storage capacity within a single furniture piece. It can be particularly useful in rooms with limited storage options or in situations where you want to optimize space utilization.
Thanks for reaching out.
Arlene